AN ONLINE PRESENTATION
Five Steps to Effective Problem Solving
Sunday August 1
Time: 9:30 am - 12:30 pm
Delivering quality means meeting or exceeding customer requirements and expectations. Learn a five-step process for identifying and solving problems that affect quality. Each step, Focus, Analyze, Develop, Execute, and Evaluate, uses specific tools. The combination of process and tools provides a powerful strategy for addressing quality issues.