This program is for experienced Salesforce.com users or graduates of the Professional Development Collaborative’s Introduction to Salesforce.com course.

Learn the skills to help you ultimately become an indispensable IT resource — no technical or coding background required. During this course, we will uncover the basics of Salesforce.com administration through hands-on-learning. This course is recommended to anyone interested in starting down the path to become a Salesforce Administrator, or for anyone looking to support an upcoming or existing deployment in the form of setting up, configuring, or maintaining an instance of Salesforce. While Salesforce does offer a week-long Admin Essentials course to cover ALL administrative topics, this course will be a high-level introduction to administration.

Who Would Benefit: Anyone comfortable working with new technologies who would like to begin to explore the path to become a Certified Salesforce Administrator, or anyone looking to enhance his or her existing IT skill set.